Privacy & Cookie Policy

We aim to provide a safe and enjoyable experience for everyone. We want you to feel confident and comfortable with how any personal information you share with us will be looked after or used. Our Privacy Policy sets out how we collect, use and store your personal information (this means any information that identifies or could identify you). Our Cookie Policy explains what cookies we use on this website, and how you can adjust your consent at any time.

At the end of this page you will also find consent forms to download.


Who we are

We at Bath Mind and The Dept. of Kindness are committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.

We are “data controllers” for the purposes of the General Data Protection Regulation (GDPR) which means that we are responsible for, and control the processing of, your personal information.

How we collect information about you

Everything we do, we do to ensure that we can help people get both support and respect.

We collect information from you when you interact with us directly:

This could be if you send us your creative works, ask us about our activities, register with us for an event, ask a question, apply for self-referral or otherwise provide us with your personal information. This includes when you phone us, contact us through our website or get in touch through the post, by email or in person.

Information we collect and why we use it

We collect personal information such as your name and email address when you contact us. We will use this information to provide the services that you have requested.

If you share your personal experience or the experiences of a friend or relative, we may also collect this health information. If you provide us with any Sensitive Personal Information by telephone, email or by other means, we will treat that information with extra care and confidentiality and always in accordance with this Privacy Policy.

Image usage

Creative works you choose to share with us may be used in print and digital advertisements, promotional materials, marketing collateral, or any other use such as for training, educational or publicity purposes.

Sharing your Information

The personal information we collect about you will mainly be used by our staff (and volunteers) so that they can support you.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

Bath Mind may however share your information with our trusted partners and suppliers who work with us on or on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes.

Legal disclosure

We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority).

Keeping your information safe

We take looking after your information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

Unfortunately the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.

Third party websites

Our website contains links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or websites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.

How long we hold your information for

We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations. Bath Mind’s data retention policy is available on request.

Your rights

You have the right to request your data is removed from our systems at any time, and the right to modify any of our existing data about you.

You have the right to request that your images may be removed from our photo gallery at any time. The photograph will be removed from this website and will not be used in future printed materials.

If you wish to make changes to or withdraw your information at any time please email 


We use very few cookies on this website. We don’t use our own analytics or advertisements that can track you.

A cookie is a small file which asks permission to be placed on your computer’s hard drive so it can remember your preferences on a website, and help make things work properly. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us in the ways previously explained. All information received by us via cookies is anonymous, so we cannot personally identify you or your location.

Most of the cookies on this website are necessary – which means they need to run for the website to function properly. The only cookies which come from someone else and may track your information are from the videos we have placed in this website (e.g. the meditations). These are embedded from YouTube and Vimeo, and they may monitor your viewing history. You can choose to reject the video cookies, but it will mean you won’t be able to view these videos on our website.

You can adjust your cookie consent at any time here:


You can download the consent forms here and fill them in. They can be emailed to:

Download as a Word Document

Download as a PDF